Refund & Cancellation Policy
Last updated: January 2026 • Transparent cancellations, service guarantees, and quick refunds.
1. Policy Overview
At ServicePie, we aim to deliver seamless home and commercial service experiences. We recognize that unforeseen circumstances arise, requiring booking modifications, cancellations, or refund requests.
This policy outlines the conditions under which cancellations are permitted, corresponding fee structures, our Service Quality Assurance warranty, and automated refund timelines to ensure complete fairness to both consumers and hard-working service partners.
2. Free Cancellation Window
Customers enjoy a 100% Free Cancellation Window under the following conditions:
You may cancel or reschedule any upcoming booking free of charge up to 2 hours before the start of your chosen time slot directly via My Bookings > Cancel Booking. Any pre-paid balance is refunded in full.
3. Late Cancellations & Conveyance Fee
When an order is canceled at the last minute or after a service partner is already in transit:
- Within 2 Hours of Service Time: A nominal convenience and fuel compensation fee of ₹99 is charged to compensate the dispatched professional.
- Cancellation at Doorstep: If the service professional arrives at your location and the service is canceled due to customer unavailability or denial of access, an inspection/conveyance fee of ₹149 applies.
The remainder of any pre-paid amount after deducting the applicable conveyance fee is credited back immediately.
4. Provider Cancellation or No-Show
In the rare event that an assigned professional cancels or fails to arrive within 30 minutes of the scheduled window without prior communication:
- You are entitled to an immediate 100% full refund with zero deductions.
- Our dispatch team will prioritize assigning an alternate top-rated pro with a complimentary ₹100 platform discount coupon credited to your ServicePie Wallet.
5. Service Quality Guarantee & Rework
If you are unsatisfied with the execution of a completed service:
- Complimentary Rework: Request a free inspection & rework within 24 hours for cleaning/beauty, or within 30 days for electrical, plumbing, and appliance repair.
- Resolution Guarantee: If our secondary inspection confirms the quality defect cannot be rectified, you will receive a full or proportional refund.
6. Refund Timelines & Payment Methods
Instant – 24 Hours
2 – 4 Business Days
3 – 5 Business Days
7. Partial Service Execution & Unserviceable Jobs
If a booked service is determined to be non-executable due to pre-existing structural issues, lack of essential proprietary spare parts in the market, or unsafe hazardous conditions identified on-site, the customer is billed only for the baseline diagnosis/inspection fee, and the remainder is refunded.
8. Rescheduling Guidelines
Customers may reschedule appointments up to two times without penalty when done at least 2 hours prior to the original slot. Rescheduled bookings retain all pre-paid funds and warranty coverage.
9. Dispute Resolution Process
In cases of disagreement over service quality or damages, our specialized Trust & Safety team reviews before/after photos, partner reports, and customer inputs to deliver a fair, binding decision within 48 hours.
10. Refund Support Desk
For refund status tracking, billing clarifications, or warranty claims: